Return And Refund Policy

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At Life Steriware, we are committed to providing high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please carefully read our Return and Refund Policy to understand your rights and responsibilities.

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1. Eligibility for Returns

1.1 Products are eligible for return under the following conditions:

• The item was purchased directly from Life Steriware (via our website or authorized channels).
• The item is unused, in its original packaging, and in the same condition as when you received it.
• The return request is initiated within 10 days of receiving the product.

1.2 Items not eligible for return include:

• Products that have been used, damaged, or altered after delivery.
• Custom-made or personalized products.
• Products marked as non-returnable or final sale at the time of purchase.

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2. Return Process

2.1 To initiate a return, please follow these steps:

• Contact us at [Insert Contact Email or Phone Number] with your order details and reason for the return.
• Once your request is approved, you will receive instructions on how to return the product.

2.2 The customer is responsible for the cost of return shipping unless the product received was defective, damaged, or incorrect.

2.3 Ensure the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping method.

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3. Inspection and Approval

3.1 Once we receive your returned item, our team will inspect it to verify its condition.

3.2 You will be notified of the approval or rejection of your return within 10 business days of receiving the item.

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4. Refund Policy

4.1 If your return is approved, a refund will be processed as follows:

• Refunds will be issued using the original payment method used for the purchase.
• Refunds may take 10 business days to appear in your account, depending on your payment provider.

4.2 Deductions from the refund amount may include:

• Shipping fees (if applicable).

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5. Defective, Damaged, or Incorrect Products

5.1 If you receive a defective, damaged, or incorrect product, please notify us within 10 days of delivery.

5.2 We will arrange for a replacement or refund, including covering return shipping costs.

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6. Exchanges

6.1 Exchanges are subject to product availability.

6.2 To request an exchange, follow the same process as outlined for returns. If the desired replacement product is unavailable, a refund will be issued instead.

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7. Cancellations

7.1 Orders can be canceled before they are shipped. To request a cancellation, contact us immediately at [Insert Contact Email or Phone Number].

7.2 If the order has already been shipped, you will need to follow the return process outlined above.

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8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us.